Incident Runbook Sjablonen

# Payment Processing System Outage Runbook ## 1. Service Outage Detection & Initial Response ### 1.1 Detection Triggers - Payment API response time > 5 seconds (p95) - Error rate > 2% on transaction endpoints - Transaction success rate < 98% - Health check endpoint returns 5xx status - Alert: "Payment Service Unavailable" ### 1.2 Immediate Actions (0-2 minutes) ``` □ Acknowledge alert in incident management system □ Create incident ticket: [TEMPLATE-PAYMENT-OUTAGE] □ Page on-call Payment Platform Engineer □ Notify Slack channel: #payment-incidents □ Set status page to "Investigating" □ Record incident start time ``` ### 1.3 Triage Assessment ``` Impact Assessment: - How many

Bron: github.com/wshobson/agents/tree/main/plugins/incident-response/skills/incident-runbook-templates · Licentie: MIT